24/7 Central Support

Control Room Operations

Synergy Security Solutions operates a dedicated 24/7 control room providing continuous oversight of security operations across client sites. Our control room acts as the central coordination point for monitoring, communication, and response, ensuring incidents are identified, assessed, and managed without delay.

This constant operational presence supports rapid decision-making and dependable protection at all times.

Real-Time Monitoring

Our control room provides real-time monitoring across a range of systems, including CCTV, alarms, and integrated security platforms. Through active monitoring and intelligent escalation, our operators maintain clear visibility of activity, allowing potential issues to be identified early and addressed proactively.

This enhances situational awareness and supports effective risk management across all monitored environments.

Incident Management

When incidents occur, our control room teams manage them through structured incident management procedures. Operators assess information, coordinate responses, communicate with on-site personnel, and escalate where necessary in line with agreed protocols.

Business Continuity

During emergency situations, the control room plays a critical role in coordinating response and supporting continuity. Our teams liaise with emergency services, direct on-site resources, and maintain communication throughout the incident to support safe outcomes and minimise disruption.

Specialist Operators

Synergy Security Solutions provides specialist control room operatives to support Global Security Operations Centres (GSOC), Regional Security Operations Centres (RSOC), and local Security Operations Centre (SOC) environments. Our operatives are trained to manage complex, multi-layered security operations, delivering consistent oversight across local, regional, and global security infrastructures.

Threat Monitoring

Our control room operatives utilise trusted alert systems to monitor emerging risks, assess threat relevance, and support informed decision-making.

These platforms enable real-time situational awareness by aggregating intelligence from multiple sources, including geopolitical events, severe weather, crime trends, and infrastructure disruptions. Our operatives analyse this information to identify credible threats and determine potential impact on people, assets, and operations.

Incident Management

Using defined playbooks and client-specific protocols, incidents are categorised, prioritised, and coordinated across on-site teams, mobile response units, and external stakeholders. This ensures clear decision-making, effective communication, and controlled response during both routine and critical events.

Our operatives maintain continuous oversight throughout each incident, providing real-time updates, escalation where required, and comprehensive reporting following resolution. This disciplined approach supports accountability, learning, and continuous improvement.

Talk with our team

We work in partnership with our clients to understand their environment, assess risk, and design security solutions that support their people and operations. Our experienced team takes the time to listen, advise, and deliver security services aligned to your objectives.