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Our Approach

Synergy Security Solutions delivers retail security services that protect people, stock, and brand reputation while supporting a positive customer experience. We understand the fast-paced, customer-facing nature of retail environments and tailor our approach to balance visible deterrence with approachability and professionalism.

Retail Security Officers

We deploy highly trained, professional security officers experienced in retail environments. Our guarding teams provide a visible yet measured presence, supporting access control, incident response, and day-to-day safety while maintaining a professional image aligned with retail standards and culture.

Store Detectives

We deploy discreet store detective services designed to reduce theft and protect retail assets without impacting the customer experience. Our trained store detectives operate covertly within retail environments, identifying suspicious behaviour, gathering evidence, and supporting lawful intervention in line with agreed procedures.

Control Room Operations

Our 24/7 control room provides centralised monitoring, coordination, and oversight of corporate security operations. Staffed by trained operators, we manage alarms, CCTV, access control, incident logging, and escalation ensuring rapid, informed responses and continuous situational awareness across your estate.

Risk Management

Our risk management specialists work alongside stakeholders to identify, assess, and mitigate security risks. Through structured risk assessments, site reviews, and advisory support, we help organisations strengthen resilience, protect assets, and make informed security decisions.

Risk Environment

Retail environments operate within a dynamic and high exposure risk landscape shaped by high footfall, open access, and valuable stock.

Common risks include;

  • Theft

  • Organised retail crime

  • Internal Theft

  • Antisocial behaviour

  • Shrinkage

  • Violence against staff

  • Unauthorised access

These challenges are intensified during peak trading periods and promotional events. Effective retail security requires a proactive, intelligence-led approach that deters criminal activity, supports staff, and protects assets while maintaining a safe, welcoming customer experience and safeguarding brand reputation.

Talk with our team

Our Account Executives take the time to discuss your existing security platform and help you make smart decisions that best meet your needs.