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Our Approach
Our Approach
We understand the dynamic, customer-facing nature of hotels, venues, and leisure environments, where safety must be balanced with discretion and service quality. Our approach is built on close collaboration with management teams, risk focused planning, and the deployment of well-presented, customer focused personnel trained to operate seamlessly within hospitality settings.
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Security Guarding
We deploy highly trained, professional security officers experienced in hospitality environments. Our guarding teams provide a visible yet measured presence, supporting access control, incident response, and day-to-day safety while maintaining a professional image aligned with customer service standards and culture.
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Concierge
Our concierge and reception security officers combine security awareness with exceptional customer service. Trained to manage visitors, support staff, and uphold brand standards, they act as the first point of contact while maintaining a secure, welcoming, and professional front-of-house environment.
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Risk Management
Our risk management specialists work alongside stakeholders to identify, assess, and mitigate security risks. Through structured risk assessments, site reviews, and advisory support, we help organisations strengthen resilience, protect assets, and make informed security decisions.
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Control Room Operations
Our 24/7 control room provides centralised monitoring, coordination, and oversight of corporate security operations. Staffed by trained operators, we manage alarms, CCTV, access control, incident logging, and escalation ensuring rapid, informed responses and continuous situational awareness across your estate.
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Rigorous Background Checks
We offer a range of bespoke security solutions with the highest standards of customer service and professionalism.
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Risk Environment
Hospitality environments operate within a fast paced, public-facing risk landscape where safety, service, and reputation are closely linked.
Risks include;
Antisocial behaviour
Theft
Unauthorised access
Crowd management
Alcohol related incidents
Safeguarding concerns
These risks are heightened during peak periods, events, and late-night operations, while expectations for a welcoming guest experience remain high. Effective hospitality security requires a proactive, people focused approach that manages risk discreetly, supports staff and guests, and protects brand reputation without disrupting the customer experience.
Talk with our team
Our Account Executives take the time to discuss your existing security platform and help you make smart decisions that best meet your needs.
