• Bill Shanahan Account Director

    Having worked for over 20 years with one of Ireland’s largest retailers, Bill joined Synergy Security Solutions in 2004, initially to project-manage the setting up of our Retail Security division. Read more

Retail & Shopping Centre's

When it comes to providing customised Loss Protection services to various Retail & Shopping Centre clients across Ireland, Synergy Security Solutions is the market leader.

Over the last 20 years, we have developed long standing partnerships with many of Ireland’s most presigious and recognised brands, offering a strong team of local, licensed security professionals with both the knowledge and experience to manage your requirement.

Our loss prevention officers are thoroughly trained to handle the added security concerns of any busy public establishment. Whether your facility is a shopping mall, department store, fashion outlet or supermarket, our security professionals can establish a plan to address any potential security issue, from vandalism to theft prevention.Providing that visual deterrence your store needs and a watchful eye over your stock, we’ll equip you with professional, licensed security guards or even discreet store detectives who are capable of handling and diffusing any suspicious activity and if needs be, detaining any criminals until the authorities arrive.

In addition to providing you with loss prevention officers, we have a dedicated, specialist management team who work directly with clients to provide bespoke security solutions. These range from loss prevention training with direct store employees, to providing undercover officers, toorganising covert camera systems to tackle internal theft issues.Ourspecialist Retail Division provides each client with a flexible and adaptable retail security service. Our loss prevention officers are highly skilled and trained in areas of security and customer service, ensuring a superior level of customer engagement. All of our clients strive to provide the highest standards of service in their stores; therefore we ensure that our officers are perfectly suited to this demanding environment.

 

The key services provided by Synergy Security Solutions include:

  • Uniformed Security Officers
  • Discreet, Undercover Store Detectives
  • Control room Operators
  • Open/Close Patrols
  • Key holding & Alarm Response
  • Concierge, Meet and Greet& Front of House services
  • CCTV, Access Control and Remote Monitoring
  • Search procedures and security scanning
  • Car park and parking management personnel
  • On site, trained First Aiders
  • Building management
  • Disability Awareness
  • Internal and external building patrols

Our comprehensive, customised security service addresses and enables us to handle such issues as:

  • After-hours Patrol
  • Key holding & Response
  • Event Security
  • EAS - Tagging System audits
  • Emergency Response
  • CPR/AED Trained Officers
  • Garda/Police Liaison         
  • Information & Client Service Center

Synergy Security Solutions is a management and systems-driven company, whose professionals have created and constantly refine an approach that evolves to meet the needs of our Retail & Shopping Centre clients. Our management teams work closely with clients to create customised security programs, which focus on advance planning and preparation for all contingencies.

Synergy Security Solutions also excels in account transition (TUPE). Whether we are assuming security responsibilities from an internal staff, augmenting the current staff's capabilities or replacing a prior relationship, we understand that the transition process is critical. Our management team is expert at rapidly becoming familiar with our client's needs, processes, policies and systems, in both a seamless and transparent manner. We utilise a performance management system that is designed to identify key performance drivers that our client and Synergy Security Solutions agree, will serve as a baseline for performance measurement.

The selection and training of Synergy Security Solutions personnel is critical to our successful track record with a broad range of Retail sector clientele. Our rigorous selection processes include thorough testing, background checks, past performance analysis, personality/integrity profiles and other standards. Because a high level of confidence in security personnel is particularly crucial in a Retail & Shopping Centre environment, Synergy Security Solutions employs a rigorous selection process for applicants, which includes thorough testing, background checks, analysis of past performance, personality/integrity profiles and other standards.

Our comprehensive training program assures that Synergy Security Solutions personnel meet the highest standards of the industry, while personnel retention is higher than the industry norm due to attractive compensation packages and benefits.

 

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