Synergy Security Solutions employs Area Supervisors who work in shift patterns so we can provide a 24 hour response service. This service can be obtained to perform regular patrols of your business premises or merely to respond to alarms or incidents. This ensures that your business is monitored and incidents dealt with in a professional manner, regardless of the time, day or night. Reports are available in real time and are automatically emailed to you after the patrol or the incident is dealt with.

We operate from 4 regional offices located throughout Ireland, providing national coverage and peace of mind wherever your business is situated.

At the end of the working day you simply set your Intruder Alarm and go home for the evening. In the event of an incident occurring out of your normal working hours our Mobile Fleet will be dispatched to your premises and deal with the situation on your behalf.

What happens if there is a break in?

We work with a number of local partner companies to ensure that we guarantee not to leave your site until the issue is resolved – or you have given us permission to. From glazing to boarding, gas & electricity problems to Intruder Alarm failures, we will work with our suppliers on your behalf.

What happens if there is a false alarm?

Our Mobile Fleet will ascertain, where possible, the cause of the false alarm in order to prevent it happening again. The majority of Intruder Alarm call outs in Ireland are false alarms, caused by a number of things but most commonly open windows and faults on Intruder Alarm Systems. If we feel that your premises is generating an unusually high number of false alarms we will ask your Intruder Alarm partner to attend the site during working hours to work with you to solve the problem. In any event false alarms are always correctly reported and customers can download the latest occurrences through our customer portal.

Do I really need it?

Many businesses do not currently recognise the impact on their insurance should an incident happen. By employing Synergy Security Solutions to act as your official company keyholders, not only to comply with lone worker policies but business continuity will improve, as no longer will senior members of your team have to attend the site in the middle of the night.

All Synergy Security staff complete Basic Job Training (BJT), QQI approved. This is the basic course to satisfy the Private Security Authority (PSA) requirements and includes company induction and safety training. Additional site familiarisation training is also provided to all Security Officers. We will train a large proportion of the team deployed to QQI level 5 and 6.

These modules focus more on customer care and include elements of supervision and management skills.

Leadership is an integral part of this programme and the forum also provides a facility for colleagues to network with their counterparts in other divisions of the business to share their experiences in dealing with management issues.