Synergy Security Solutions employs Area Supervisors who work in shift patterns so we can provide a 24 hour response service. This service can be obtained to perform regular patrols of your business premises or merely to respond to alarms or incidents. This ensures that your business is monitored and incidents dealt with in a professional manner, regardless of the time, day or night. Reports are available in real time and are automatically emailed to you after the patrol or the incident is dealt with.

We operate from 4 regional offices located throughout Ireland, providing national coverage and peace of mind wherever your business is situated.

At the end of the working day you simply set your Intruder Alarm and go home for the evening. In the event of an incident occurring out of your normal working hours our Mobile Fleet will be dispatched to your premises and deal with the situation on your behalf.

What happens if there is a break in?

We work with a number of local partner companies to ensure that we guarantee not to leave your site until the issue is resolved – or you have given us permission to. From glazing to boarding, gas & electricity problems to Intruder Alarm failures, we will work with our suppliers on your behalf.

What happens if there is a false alarm?

Our Mobile Fleet will ascertain, where possible, the cause of the false alarm in order to prevent it happening again. The majority of Intruder Alarm call outs in Ireland are false alarms, caused by a number of things but most commonly open windows and faults on Intruder Alarm Systems. If we feel that your premises is generating an unusually high number of false alarms we will ask your Intruder Alarm partner to attend the site during working hours to work with you to solve the problem. In any event false alarms are always correctly reported and customers can download the latest occurrences through our customer portal.

Do I really need it?

Many businesses do not currently recognise the impact on their insurance should an incident happen. By employing Synergy Security Solutions to act as your official company keyholders, not only to comply with lone worker policies but business continuity will improve, as no longer will senior members of your team have to attend the site in the middle of the night.

Hand Washing

All employees must regularly wash their hands using soap and water and/or the hand sanitiser provided:

• Wet your hands with warm water and apply soap.
• Rub your hands together palm to palm until the soap forms a lather.
• Rub the back of one hand with your palm and fingers spread so you wash between fingers. Repeat with the other hand.
• Interlock the top of your hands and rub your fingertips - this cleans your fingertips and knuckles.
• Then finally grasp your thumb tightly and twist to make sure your thumbs are cleaned. Repeat with the other hand.
• This should take at least 20 seconds.
• Rinse your hands under running water.
• Dry your hands with a clean towel or paper towel.

Social Distancing 

Avoid close contact with persons outside of your immedaite household. A minimium of 2 meters distance should be maintined at all times while in and out of the workplace. In the event the 2 meter guideline cannot be adhered to, additional PPE should be worn such as a mask / visor and contact should be maintaied for no longer than 15 minutes in a well ventalted area. 

Face Masks 

Ensure a face mask is worn while in the workplace outside of break periods and outdoor activities. Wearing a mask will assist in both preventing and spreading / becoming infected with the virus. 

Workstation Sanitising 

Ensure to regularly clean your work station before, during and after your shift. Ensure to clean all commonly used touch points such as desk, chair, phone, keyboard, mouse, stationery. This also inculdes the inside of work vehicles before and after use. 

Nonconformance

We all must do our part to ensure measures are being adhered to. Should you have a concern or have witnessed un safe practices, report to your Line Manager for further follow up. 

Most common symptoms:

• Fever
• Dry cough
• Tiredness
• Loss or change in your sense of smell 
• Loss of change in your taste

Serious symptoms:

• Difficulty breathing or shortness of breath
• Chest pain or pressure
• Loss of speech or movement
• Less common symptoms:
• Aches and pains
• Sore throat
• Diarrhoea
• Conjunctivitis
• Headache
• Loss of taste or smell
• Rash on skin or discolouration of fingers or toes

Experiencing Symptoms - What to do ?

In the event you are experiencing symptoms you should immediately contact your medical practitioner to seek advice on next steps. In most cases they will recomend you for a Covid-19 test and to self isolate until results have been recieved. You should also contact your line manager and not report for your next scheduled shift due to the associated risk. This protocol should also be followed should you develop symptoms during your shift and ensure it is reported immediately to Line Management. 

Learn More - Click Here

Confirmed Close Contact

Should you be notified of being listed as a confirmed close contact of a person that has tested positive for Covid-19 the following steps should be taken:

• Notifiy your Line Manager / HR department of the information 
• Provide copy of the recieved notification and/or details as available 
• Do not attend the workplace
• Follow the instructions issued to you by the HSE 
• Should you recieve this information while at work immediatly escalate and prepare to stand down from your duties 
• Should you develop symptoms during the self isolation period consult your medical practitioner and update your Line Management / HR 

What happens next ?

• You will be placed off the live roster for the recomended self isolation period 
• The HR team will maintain contact with you during this period 
• The Operations team will contact you to arrange your return to the live roster when the self isolation period has ended 
• You will be entitled to Covid-19 payment during your self isolation period (Once you meet the government criteria) 

Positive Test Result 

Should you recieve a positive test result confirming you have contracted Covid-19 please ensure the following steps are taken:

• Urgently notifiy your Line Manager / HR department of the test result
• Provide copy of the recieved notification and/or details as available 
• Do not attend the workplace
• Follow the instructions issued to you by the HSE / Medical Practitioner

What happens next ? 

• You will be placed on sick leave until certified fit to return to active duty 
• The HR team will contact you to offer further support / EAP (Employee Assistance) 
• The HR team will maintain contact with you to ensure you are doing ok 
• While on sick leave you will be entitled to the Covid-19 payment during the illness period 

Learn More - Click Here

Covid-19 Tracker App - Click Here

Employee Assistance Program 

In addition to providing help for troubled employees and their families, the EAP is firmly committed to the prevention of problems through health and wellness programming. This pro- active approach seeks to keep our employees healthy and prevent unnecessary problems from occurring. Thus through the many services of the EAP the Company supports in the overall well-being of its most valuable asset - its people. Should you need to engage the EAP program please contact a member of the HR team for further information / support. 

Local Travel 

As an essential worker you will be permitted to travel to and from your assigned place of work. An authorisation letter will be provided by the HR team confirming you are an employee of Synergy Security Solutions and are required to travel to fulfil your duties as a frontline member of staff. Please note authorisation letters are not for personal travel purposes. Any employee deemed to be misusing the issued letter will face formal disciplinary action. 

International Travel 

We have updated our travel policy which follows the local government guidelines in relation to international travel restrictions. Our policy will apply to the updated guidelines as they progress. Should you be planning international travel or are currently abroad, ensure to take the following steps: 

• Update HR / Line Management in relation to your planned travel details
• Provide full travel details to include any connenctions
• Review the guidelines at the time of travel including country of origin and final destination
• Submit the Covid-19 travel questionnaire 
• Follow the test / self isolation guidelines upon your return
• Should you have any queries or concerns in relation to travel please contact a member of our team. 

Update

As of Saturday 16th Janaury 2021 updated government guidelines state all passengers arriving into Ireland must provide a negitive Covid-19 test. The negitive test must be taken within 72 hours prior to arrival in Ireland. 

EU traffic light system protocol regarding the countries of risk remains in place. 

Synergy Covid-19 Questionnaire Click Here 

Travel Restrictions - Learn More Click Here

Client Covid-19 onsite guidelines which may include; 

• Updates Access Procedures
• Return To Work Training (Client Specific) 
• Temperature Screening 
• Mandatory Wearing Of Face Mask
• Social Distancing 
• Work Station Sanitising 

Should you have concerns in relation to client specific procedures ensure to liaise with your line Management. 

Click here to see how we are working through Covid-19 

To enroll in the online Covid-19 employee training simply follow the below links; 

Covid-19 Awareness Training - Click Here

Covid-19 Return to Work Safely - Click Here

Business Operations 

Inline with our business continuity plan we remain operational on a 24/7 basis, Please see below our departmental operating hours; 

• Operations - Synergy Control Room 24/7 - 021 4971222
• Management - Operations 24/7 - 021 4971222 
• Dublin Branch Office - Monday to Friday 09:00 - 18:00 - 01 2945044
• Cork Branch Office - Monday to Friday 09:00 - 18:00 021 4550200
• Limerick Branch Office - Monday to Friday 09:00 - 18:00 061 425200

Branch Offices 

Due to Covid-19 restrictions we have impleneted a no visitor policy at all of our branch offices, As a result any meetings with company representives will be conducted over Video Conference. Our departments are also available as normal via telephone / email. 

International Travel - Update

Please visit www.gov.ie for the latest travel updates.