• Bill Shanahan Account Director

    Having worked for over 20 years with one of Ireland’s largest retailers, Bill joined Synergy Security Solutions in 2004, initially to project-manage the setting up of our Retail Security division. Read more

Keyholding & Alarm Response

What is Keyholding and Alarm Response?

Keyholding and Alarm Response is the most commonly required Synergy Security Solutions service. At the end of the working day you simply set your Intruder Alarm and go home for the evening. In the event of an incident occurring out of your normal working hours our Mobile Fleet will be dispatched to your premises and deal with the situation.

What happens if there is a break in?

Our Mobile Fleet will follow assignment instructions for your site that are completed on day one of your agreement with us. This means you have the opportunity to manage your expectations as to what should happen. We work with a number of local partner companies to ensure that we guarantee not to leave your site until the issue is resolved – or you have given us permission to. From glazing to boarding, gas & electricity problems to Intruder Alarm failures, we will work with our suppliers on your behalf.

What happens if it is a false alarm?

Our Mobile Fleet will ascertain, where possible, the cause of the false alarm in order to prevent it happening again. The majority of Intruder Alarm call outs in Ireland are false alarms, caused by a number of things but most commonly open windows and faults on Intruder Alarm Systems. If we feel that your premises is generating an unusually high number of false alarms we will ask your Intruder Alarm partner to attend the site during working hours to work with you to solve the problem. In any event false alarms are always correctly reported and customers can download the latest occurrences through our customer portal.

Do I really need it?

Many businesses do not currently recognise the impact on their insurance should an incident happen. By employing Synergy Security Solutions to act as your official company keyholders not only to comply with lone worker policies but business continuity will improve, as no longer will senior members of your team have to attend the site in the middle of the night.

Download Synergy Security Keyholding Guidelines here


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