Control Room Operator

Do you have the drive and ambition to work within International Organisations across multiple sectors as an administrative professional? Due to continued expansion we are seeking to recruit a Control Room Operator to join our leadership and support team based in our Cork branch office. 

Position Details; 

Location: Cork 

Schedule: Shift based- Days and Nights- Weekdays and Weekends

Role Type: Permanent - Non Hybrid

Salary: € 35000 annually 

Why join our team; 

Equal Opportunities; We are an equal opportunities employer committed to fostering a diverse and inclusive workplace where individuals of all backgrounds, experiences, and perspectives are welcomed and valued. We believe that diversity enriches our work environment, promotes innovation, and enhances our ability to deliver exceptional results. Our commitment was recently recognised having been awarded Diversity, Equity & Inclusion company of the year. 

Recognition; As part of our team, you'll experience a culture that values recognition and strives to create a workplace where your hard work and accomplishments are acknowledged. We believe in fostering an atmosphere of appreciation, where each team member is empowered to excel and contribute to our shared goals. Recognition awards and feedback will become a normal part of your day to day. 

Benefits; Embark on a career journey, where we believe in not only setting industry standards but surpassing them when it comes to employee benefits and well-being. As a pioneer in our field, we take pride in offering industry-leading benefits that go beyond the ordinary, ensuring our team members enjoy a fulfilling and rewarding professional experience, These include but are not limited to; 

• Sponsored membership to industry associations
• Opportunity to grow and develop your skills
• Employee Assistance Program 
• Clear progression plans / opportunities
• Externally certified training (QQI & Above)
• Flexible working schedules
• Weekly salary payment
• Employee recognition scheme 
• Bike to work scheme 
• Savings scheme 

Responsibilities; 

• Incident Management & Escalation
• Operational Deployment 
• Patrol Response & Dispatch 
• Employee Monitoring 
• Assisting the Management team on administration tasks
• Managing and maintaining company operational platforms
• Managing workload effectively
• Communicating with employees & clients
• Maintaining, updating and retrieving data held on the company's platforms
• Preparing Operational & Clients Reports
• Answering and forwarding telephone calls.
• Supporting various company departments

Role Requirements;

• Minimum 6 months industry experience
• English communication (Oral & Written) - Minimum B2
• Valid work permit / visa (If Applicable)
• Basic IT Skills 

General Requirements;

• Ability to conduct a shift based roster schedule 
• Availability for both weekdays & weekends shift schedule 
• Excellent communication skills
• Ability to work off own initiative